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Well here’s the deal, I have a strict policy that I like to call my HAPPY CLIENT POLICY.  It goes something like this:

meESSENCE’s Happy Client Policy (rev 2.0.11)

It is an honor and a privilege to be selected from the billions of photographers in the universe to take your senior photos.  I take this honor very serious and therefore pledge all my photoninja skills, talents and toys I can to make your senior photos the greatest ever.  I shall do all within my power to make sure you are a happy camper from the time you stumble onto my site, book my skills, spend some quality photo time with me and then revel in the final pictures.   I promise that if you don’t like your photos  I will make everything better by either 1) reshooting, recorrecting, reprinting, resomething until you are happy or 2) if there is just nothing I can do to make you happy I will cheerfully give you back all your money with a heart-filled apology that we weren’t able to work together.  period.

In order to work together, you have to agree to two things too: 1) don’t be a jerk – because that’s just not nice & 2) if you take the nuclear option and want your money back that’s cool, but you agree not to use any of the images that I took.  That seems only fair.

Let me summarize. Me want you to be happy.  If you aren’t, me fix.  If I can’t fix, me give you back your money.

Sometimes as a photographer you luck into a subject that is just great to work with.  Simon has probably the best attitude of any person I know.  This guy can’t help but be happy.  It was cold out, but we managed.